What Are Some of the Most Effective Ways You’ve Managed to Improve Customer Service?

By Guest Blogger | Jul 1, 2010

“The Ritz-Carlton Spa, Naples maintains excellent customer service by instilling in our team the importance of our Ritz-Carlton credo: ‘….the genuine care and comfort of our guests is our highest mission.’ I believe continuous education is the most important ingredient to a successful and aligned team. It provides consistency in service and instills in each employee an understanding of wellness and balance. Throughout the year, we bring in a variety of experts, from a professional development coach to wellness gurus and spa management consultants to ensure that each member of our spa team never stops learning, and in turn, our guests receive first class service.”—Michelle Kelthy, spa director, The Ritz-Carlton Spa, Naples (FL)

2 Comments so far
  1. Stuart. July 7, 2010 12:32 pm

    The Carlton Spa, Naples is outstanding thanks to its skillful and thoughtful management by Director, Michelle Kelthy.
    I recommend it without reservation.

  2. Alain Gruber July 14, 2010 8:59 pm

    Michelle is a legend in the industry, every where that she has been in The World she has left a legacy behind hard to match. The Ritz Carlton Spa Naples is the flagship and most successful in the Ritz Portfolio under the leadership and guidance of Michelle. I would highly recommend the property.

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