Covering the spa beat for more than a decade, I’m constantly hearing stories of those in the industry who are making a real difference by giving back. Last week, I was particularly touched by the following email that was sent to Lulu Rios-Hollmann, founder and esthetician of Scientifica Skincare (New York City). I hope you find it as revealing as I do as to the impact you and your spa have on the lives you touch.
I received a wonderful facial from you about a year ago. During this facial, you were concerned about a small growth on the side of my nose and asked if anyone had ever looked at it. I told you that I had already pointed it out to my dermatologist, twice in two years, and he said it was just an enlarged pore and not to worry about it. You were quite sure that it was not an enlarged pore, and that I should have him take it off. I recently went to him, and again, he told me it was nothing. I then told him what you said, and he became quite annoyed that I was “listening to someone who gives facials and not the doctor.” Because of your reaction to this growth, it gave me the extra push I needed to demand that he remove it. As you might be suspecting now, it came back positive for basal cell cancer. I had it removed last Tuesday and had a skin graft to close up the large hole that I was left with. If it had not been for you, I would have been sent home for another year and could have lost the whole side of my nose. It’s obvious that you love what you do, and because of your attentiveness, I was saved from a disastrous outcome. I wish you all the best and hope to see you again.