What Has Helped Your Spa Survive
this Economic Downturn?

“Providing extra value for services performed and unexpected touches with each of our guests has helped our spa survive. We started offering complimentary 15 to 30 minute upgrades (mini scrubs or extra massage time) for those guests who book specific treatments on a special day such as birthdays or anniversaries. Everyone loves to treat themselves for a special moment, sometimes no matter the cost! And sharing a daily laugh with our front line staff who create the spa experiences has greatly improved the energy of the entire team.”—Todd Hewitt, spa director, The Spa at Four Seasons Resort Costa Rica at Peninsula Papagayo (Guanacaste)

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