What Has Been the Most Challenging
Aspect of my Job This Year?

“I would have to say that would be not being able to provide service providers with their full-time schedules and having to reduce spa staff as well as spa hours. As we know, the economy has hit spa resorts very hard with group business declining and vacations cancelled. Emotions can run high when one’s paycheck is reduced or non-existent. I am very fortunate to have such a wonderful team that is patient and believes in me as a director. We have come up with some great incentives to gain the foot traffic of our locals and a great birthday celebration promotion that features a complimentary treatment for those celebrating birthdays in the current month. I am very proud of my spa team and know we will face challenges ahead, but I am certain we will come through this a better, stronger spa and very much focused on providing even more exceptional service for our guests.”—Lory Plaster, spa director, Hyatt Grand Champions Resort Villas and Spa (Indian Wells, CA)