Archive for December 29th, 2009

What Is Your New Year’s Business Resolution?

By Guest Blogger | Dec 29, 2009

benchmark-verone280a6paquet-jpeg“My 2010 business resolution is to listen. It may sound silly, but I challenge anyone to truly listen to their guests and employees. Increased guest loyalty will be our spa’s continued key to success for 2010 and beyond. I believe firmly that if we continue to listen to what our guests and employees are asking for, which yes, might require us to make exceptions from time to time to accommodate our guests needs, to get creative, or to react and adapt, that the end result will lead to loyalty among our guests and employees. I want each guest that visits Springs Eternal Spa to feel valued and continue choosing our spa. Let’s face it, our guests have choices in the industry. With more than 18,000 spas alone in just the United States, this billion-dollar industry continues to grow year after year at an approximate rate of 20 percent, according to ISPA. What will set Springs Eternal Spa apart is our ability to react to our guests by simply listening.”—Véronique Paquet, spa director, Springs Eternal Spa at Omni Bedford Springs Resort (PA)

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