Wynne Business Offers Spa Professionals A Chance to Boost their Bottom Line
One of the main reasons I love the spa industry is the fact that it is constantly evolving. There is always so much to learn, and there are amazing resources at our fingertips to help us keep gaining knowledge and growing our businesses. If you are interested in improving your spa operations, here are two great upcoming opportunities offered by Wynne Business:
•Moments of Truth: Mastering Service Recovery and Complaint Resolution is an informative webinar available Nov. 17, at 1PM EST. For a log-in fee of $99, this 75-minute course, which will be hosted by Peggy Wynne Borgman, will teach you how to restore your clients’ trust and loyalty.
•The Spa Director’s Management Intensive is a four-day seminar, taking place in Saratoga, CA, to help participants understand all aspects of running a successful business. Taking place Nov. 15-18, this event will cover topics ranging from understanding financial statements to employee recruitment advice. Tuition is $1,899, and, as an added bonus, mention American Spa and you will receive a free copy of a new customer service book.
For more information, visit www.wynnebusiness.com.
Leave a Comment
If you would like to make a comment, please fill out the form below.
Grrreat job. We are in the training business also and have worked with some of the top Spa companies in the world. Your classes are sooo important and are very timely. If we can be of any help please dont hesitate to contact me, I would love to work with you on this or other ventures, thanks … Jim
cell # 760 420 1726 off. # 714 970 6887
Hi! A couple of quick notes…we have moved the Service Recovery/Customer Complaint Resolution webinar to 11/17, and our management seminar is actually being held in Saratoga, California (yes, named after that other one in New York–thanks to our mineral springs.) We’re in Silicon Valley, with great access from all Bay Area airports. We have two seats left at this writing. Thanks!